Questions? You can send us an email using the CONTACT FORM below

Or: drop us an email directly:

Where is my order?


Your tracking number will be sent to you via email once your order has been put into the mail (please give us about a day to get your order in the mail).

What are your shipping policies?

Please follow this link to learn more about how we handle shipping your lovely and special crystal order 🥰


How long will my order take to arrive?

Between 4 and 8 days via UPS and 10-21 days via international economy shipping.

Where do you ship to?

Just worldwide for now, though we may expand to Mars whenever Elon gets there 😉

Where is my order confirmation email?

Search your email for the word "MAGICKA" and you should find it.

Where are my free gifts?

Check your email 😁 search for MAGICKA if you can't find it.

Some items were missing from my order!

Depending on weight - we may send your order in multiple packages. Sometimes packages may arrive within a few days of each-other. If they don't arrive soon, contact us! We will find them for you 🕵️‍♀️

Refunds, missing or damaged items?

We happily refund or replace any missing or damaged items, please just contact us and describe your concern. Also don't worry! We will make it right ❤️‍🔥

Love and light from the customer support team at Spirit Magicka 🙏

Where we source crystals:
Worldwide, including Australia, Canada, USA, Madagascar, India and more!

East Cape, Baja California, Mexico
Victoria, British Columbia, Canada

Company headquarters:
68 West Bay Road, Grand Cayman, Cayman Islands, KY1-1003

Shipping & distribution
Donghai, China (learn more)